Privacy Policy

Last updated: 18 Feb 2025

The Brunton Deli is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, place an order, or contact us.

By using this website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity & Contact Information – Name, email address, phone number, and any details you provide when placing an order or making an inquiry.
  • Order & Payment Information – Order details, billing information, and payment confirmations (we do not store payment details; these are processed securely by our payment provider).
  • Technical Data – IP address, browser type, device information, and website usage data collected via cookies.
  • Marketing Preferences – If you subscribe to updates or special offers, we may collect your email preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Order Processing & Fulfilment – To prepare your order, process payments, and provide customer support.
  • Communication – To respond to inquiries and send transactional emails regarding your order.
  • Website Improvements – To analyse website performance and enhance user experience.
  • Legal & Security Compliance – To prevent fraud, ensure security, and comply with legal obligations.
  • Marketing (With Your Consent) – If you opt-in, we may send occasional promotions or updates. You can unsubscribe at any time.

3. Data Sharing & Third-Party Services

We do not sell or rent your personal data. However, we may share data with trusted third parties where necessary:

  • Payment Processors – Payments are securely processed via [Stripe/Other Provider]. We do not store payment details.
  • Order Management Systems – We use Orderable/WooCommerce to manage online orders.
  • Analytics & Cookies – We use third-party tools (e.g., Google Analytics) to track website performance.
  • Legal Requirements – If required by law, we may disclose data to regulatory authorities.

All third parties are required to handle your data securely and in accordance with data protection laws.

4. Data Retention

We retain personal data only for as long as necessary:

  • Order details & transaction records – Kept for accounting and legal purposes.
  • Marketing data – Retained until you opt out.
  • Website analytics data – Stored for trend analysis but does not personally identify you.

When data is no longer needed, it is securely deleted or anonymised.

5. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Access – Request a copy of the data we hold about you.
  • Correction – Ask us to update or correct inaccurate data.
  • Deletion – Request deletion of your data where applicable.
  • Restriction – Limit how we process your data in certain circumstances.
  • Objection – Opt out of marketing communications at any time.

To exercise your rights, please contact us using the details provided below.

6. Cookies & Tracking Technologies

We use cookies to improve your experience and analyse website traffic. Cookies help us:

  • Remember your preferences (e.g., keeping items in your cart).
  • Track website performance and usage trends.
  • Provide relevant advertising (if applicable).

You can manage cookie preferences through your browser settings.

7. Security Measures

We take security seriously and implement safeguards to protect your data from unauthorised access, loss, or misuse. These measures include:

  • Secure encryption of payment data.
  • Access controls and restricted data handling.
  • Regular security monitoring of our website.

While we follow industry best practices, no online system is 100% secure. You are responsible for maintaining the security of your login details (if applicable).

8. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page, and significant updates may be communicated via email if applicable.

9. Contact Us

For any privacy-related questions or requests, please use the contact details provided in the footer of this website.